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Insurance brokerage firm Transnep gets ISO certification
Several insurance companies and related financial entities in Kenya have adopted the ISO 9001:2015 Quality Management System to standardize their operations and improve service delivery. This certification guarantees that companies follow internationally recognized benchmarks for risk management, consistent processes, and customer satisfaction - KeBS.
Transnep Insurance Brokers, an insurance brokerage firm, has been certified to the prestigious ISO 9001:2015 standard, in a move the company said was subject to a thorough and transparent audit process conducted by multi-layered firms.
Speaking during the formal certification handover ceremony in Nairobi, the firm’s chief executive officer (CEO) Edwin Macharia termed the milestone a great leap in the right direction, with the certification ensuring that the franchise will operate to the same global quality, safety, and operational standards.
“It has been a journey of sleepless nights, but we are glad to have achieved this milestone after the hard work, toil, and sweat which was made possible in collaboration with the staff, management, the board, as well as our partners,” said Macharia.
In Kenya, ISO 9001:2015 certification for insurance companies is accredited by the Kenya Accreditation Service (KENAS). The organisation is the sole national accreditation body. It authorises independent certification bodies such as SGS Kenya or Bureau Veritas, also called third-party certification bodies, to issue the official ISO certificates to qualified firms.
This certification process is the internationally recognized standard for Quality Management Systems (QMS), and is deemed important because it provides a proven framework to increase operational efficiency, minimize risks, and consistently meet customer requirements, which ultimately builds trust and drives business growth.