Business & Financial News

Old Mutual Launches OM Rescue Plus Service to Enhance Emergency Response

In crafting this service, Old Mutual utilized AURA Kenya’s expertise in emergency management, creating a comprehensive solution for its clients.

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Old Mutual has officially launched its innovative OM Rescue Plus Service, a groundbreaking initiative aimed at providing enhanced emergency response services through a partnership with AURA Kenya, a leading technology firm specializing in instant emergency solutions.

The OM Rescue Plus service is tailored to improve customer safety and experience by offering 24/7 access to three essential emergency services: road rescue for towing, flat tire changes, and battery jump-starts; ambulance support for quick medical response and hospital transport; and security assistance for personal and property safety.

Starting immediately, this service will be integrated into Motor Private Insurance Policies for all customers, positioning Old Mutual as a leader in the insurance sector by effectively addressing critical emergency needs with affordability, convenience, and reliability.

In crafting this service, Old Mutual utilized AURA Kenya’s expertise in emergency management, creating a comprehensive solution for its clients. AURA’s advanced technology ensures rapid response times by connecting customers with the nearest available responder, significantly enhancing the efficiency and effectiveness of emergency services.

Customers can access the service through a user-friendly mobile app or by calling +254 20 500 2121, providing immediate assistance in distressing situations. Once a panic alert is activated, the AURA platform swiftly dispatches the nearest private response vehicle to the user’s location across Kenya.

“We are proud to launch OM Rescue Plus as part of our mission to deliver innovative, customer-centric solutions,” stated Japheth Ogalloh, Managing Director at Old Mutual General Insurance. “This product underscores our commitment to leveraging technology to enhance the safety and well-being of our customers.”

Steve Isaboke EBS, Executive Director of AURA Kenya, expressed enthusiasm about the collaboration, stating, “We are excited to partner with Old Mutual to provide seamless and reliable emergency response services to their esteemed clients. Our cutting-edge technology ensures that help is always just a few minutes away, offering peace of mind and life-saving assistance when needed most.”

The introduction of OM Rescue Plus reinforces Old Mutual’s dedication to innovation and exceptional customer service, addressing the evolving needs of clients in a rapidly changing insurance landscape.

While the initial focus is on Motor Private insurance customers, Old Mutual plans to extend the service to other insurance products, broadening the scope of emergency support for an even larger customer base.

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