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By Monica MUEMA
Local-cost airline Jambojet has won the Aviation Challenge, as the Best Collaboration in Customer Engagement during this year’s ceremony, held in Jeddah, Saudi Arabia.
The award underscored the airline’s exceptional efforts in building meaningful and lasting relationships with customers and stakeholders.
It also recognized the airline’s innovative and personalized approach to customer engagement, leveraging technology and in-person interactions to educate and call for passengers to take individual action to drive sustainability.
Jambojet was also complimented for including sustainability in their annual survey, conducting a sustainability quiz, seedling distribution during Mazingira Day, tree planting, and organic menu tasting.
“This award is a testament to our commitment to sustainability and putting our customers at the heart of everything we do,” said Mr. Karanja Ndegwa, Jambojet MD & CEO. “By combining technology with personal interactions, we have created campaigns that resonate deeply with our customers.
We are honored to be recognized for these efforts and are inspired to continue raising the bar in sustainability and customer engagement.”
Jambojet participated in the 2024 Aviation Challenge with 3 flights: Nairobi – Goma – Nairobi, Mombasa – Eldoret – Kisumu – Mombasa and Nairobi – Lamu – Nairobi, implementing various solutions in its operations to assess progress in its sustainability efforts.
The Challenge is an initiative by SkyTeam that calls for airlines to come together in a friendly competition to collaborate and learn from each other to accelerate innovation towards a sustainable future.