APA Insurance embarks on system upgrade to boost customer service

APA Insurance, a subsidiary of Apollo Investments, Tuesday embarked on its systems upgrade as part of its commitment to providing quality products, exceptional customer service as well as modern environment with increased automation and greater effectiveness for servicing its clients and brokers.

The system upgrade will enhance the firm’s efficiency and competiveness by leveraging on modern and innovative technology solution.

The upgrade will occur on Monday 1 May 2017 and during this period some of the services may be impacted.

“This new innovative system will open a new exciting chapter for our General Insurance Business,” said Ashok Shah, Apollo Group chief executive.

“In addition to being flexible and user friendly, it is also a fully integrated end-to-end system.  Besides the usual modules for an insurance system it will include portals for clients, intermediaries, claims intimidation, and an upgraded Customer Relationship Management.

Technology bears huge opportunity to enable us to improve effectiveness and efficiency, hence productivity as we seek to meet all our Customer needs in a timely manner.

“We want to ensure the transition to our new system is as smooth as possible,” added Shah. “And we apologise for any inconvenience caused and appreciate our customer’s patience during this time.”

APA Insurance underwrites General Insurance risks such as Fire, Marine, Aviation, Personal Accident, Motor, Liability, Agriculture, Property, and Micro Insurance.