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By Seth Emmanuel
Pesapal has optimized Reserveport, its online payment acceptance solution for hotel and restaurants, to enable customers to make direct orders, creating a seamless online ordering experience for customers and restaurant staff.
Under this arrangement, Pesapal has integrated with Uber Eats to enable direct ordering with the kitchen production system. This integration has been piloted at Artcaffé Capital Centre and Artcaffé Village Market, with plans to roll it out to more restaurants and integrate to more food delivery apps.
“With our integration with Oracle, orders from Uber Eats are posted directly to the restaurant’s point-of-sale, which means no more manual entry of orders at the cash register, eliminating expensive equipment, lost orders, and the time-consuming manual order entry process,” Pesapal Senior Software Specialist, Julia Waza said.
“The pandemic ushered in an online ordering boom for restaurants. The industry must constantly innovate to ensure seamless online transactions and respond to emerging trends in the culinary eco-system,” Ms. Waza noted.
Pesapal is a leading provider of hospitality payment solutions and a Gold level member of Oracle Partner Network (OPN).
“The next frontier for restaurants is to expand hospitality through technology. This integration allows restaurants with minimum staff to run more efficiently – something our customers are finding integral to their operations as restaurants across the country continue to minimize costs as part of their recovery from the pandemic.”
Reserveport enables restaurants to rapidly deploy delivery with a service fully integrated into their point-of-sale (POS) platform and kitchen production systems, strengthening direct guest relationships through their own channels.
“Direct digital orders continue to make gains in the hospitality industry as restaurants recognize the need to protect their one-on-one relationships with guests. Effective management of these orders is a critical component to success.
Our goal is to give them tools that enhance their digital interactions with the customers and help them better manage their operations to gain a competitive edge,” Pesapal Technical Director (E-commerce) Lazaro Ong’ele said.
These innovative digital solutions are helping restaurant owners and managers to run their businesses more efficiently and sustainably whilst safeguarding against instances of theft and faulty reporting. For restaurants, Reserveport enables all online menus and orders to be managed from one central platform while orders from delivery apps are directly posted to your point-of-sale.
Pesapal has a variety of solutions for hotels and restaurants. These include Pesapal Sabi Point of Sale terminal/PDQ, Payment Links, Invoicing and Ticketsasa. Through these solutions, Pesapal is enabling restaurants and hotels to maximize the convergence of digital and brick-and-mortar operations.
Reserveport by Pesapal, for instance, provides the infrastructure to capture demand and manage consumer orders from every channel. With this integration, restaurants can build digital experiences with the largest and most flexible restaurant commerce ecosystem in the market.
Over 1000 brands use Reserveport to grow digital sales, maximize profitability, and preserve direct consumer relationships.