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HF is launching the HF WhatsApp Chat banking solution to offer customized mobile banking services to its customers, effectively becoming the first bank in the region to commercially go live with this product.
HF has partnered with Infobip, the global cloud communication company for businesses and a leader in omnichannel engagement and local partners Wayawaya, Kocela and Myriad to implement and take to market this revolutionary product to its existing and new customers.
The implementation allows customers to interact with the bank through the chat for functions such as account set-up, real time and accurate customer service, access to full banking services, funds transfers, loans and foreign exchange rates.