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Nigeria-headquartered Pan-African lender GTBank with four Kenyan branches and subsidiaries in Uganda, Tanzania and Rwanda last week emerged the overall best bank in Africa and Nigeria.
KCB and Equity groups were among seven financial institutions with Kenyan operations feted for best practices in service offerings at the just concluded EuroMoney Africa Awards for Excellence.
KCB that runs 263 branches in seven countries with 6,220 employees took home the SME best Bank Award while 9,000-employee strong Equity with subsidiaries in eight countries won the best digital bank award.
GTBank chief executive Segun Agbaje said it would grow investments in technological innovations to improve service delivery across its markets.
“We are leveraging on the best of technology to add real value to our customers’ lives. These awards reflect the progress we are making in delivering a banking experience that captures what customers want today and tomorrow,” he said.
Established in 1992, Euromoney’s awards for excellence were formed to rank the global banking industry at global, continental, regional and country level in various categories, including investment and advisory.
This year – DBS, the Singaporean firm led by Piyush Gupta, took the world’s best bank award.
Euromoney said for 2019, they have received almost 1 000 submissions from banks in an awards programme which covers 20 global awards, more than 50 regional awards, and best bank awards in close to 100 countries.