Family Bank wins 2023 Battle of the Banks Africa competition

Family Bank has been crowned winners of the 2023 Battle of the Banks Africa for the best-performing young bankers on the continent.

The Bank has also received special awards for the Most Aggressive Bank, Best Risk Managed Bank and Best Team Presentations. Battle of the Banks Africa is a simulated game by ICAP Training Solutions, in collaboration with the global Capital Markets Professional Services firm, Andile, where young bankers across Africa are provided with a unique platform to demonstrate their skills and knowledge through simulations that imitate real-life situations.

“We are honoured to receive this award because it reflects our commitment towards investing in the personal growth, skills development, our expertise towards tackling challenges and managing risks and knowledge acquisition of our employees, who are the cornerstone of our growth,” said Family Bank Chief Financial Officer Stephen Karumbi.

Family Bank submitted two teams in the competition: Risk Masters and The Money Team who successfully completed the 8-week business simulation programme. Rand Merchant Bank Namibia won second place while Tanzania Institute of Bankers and Andile tied for third place.

“Our human resource approach at Family Bank boldly involves investing in the training of our employees to create an internal talent pipeline, capacity development, foster learning and nurture our future leaders on different facets of management and leadership,” he said.

The participants underwent a course training through weekly challenges, webinars and case studies designed to equip them with a comprehensive understanding of how to manage a commercial bank within a competitive and regulated environment.

In 2023, Family Bank was also awarded the Best Internal Customer Experience Bank at the 2023 Institute of Customer Experience (ICX) Service Excellence Awards for having comprehensive initiatives and strategies for improved employee experiences.