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CCI launch US$ 50 Million Tatu City Call Centre

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By Isaac OGANGA

CCI Global, Africa’s leading outsourcing firm, proudly announces the grand opening of its Tatu City Call Centre.

This new five-story building inside Tatu City, the 5,000-acre Special Economic Zone on Nairobi’s doorstep, represents a US$ 50 million investment into the Kenyan BPO industry. The state-of-the-art facility is Kenya’s largest call centre, promising to invigorate the nation’s economy by creating over 5,000 new job opportunities in the short term.

At the commissioning of the CCI Tatu City Call Centre by H.E. The President of Kenya, Dr. William S. Ruto, CCI announced the creation of a second CCI building at Tatu City, with the commitment to double CCI Kenya’s call centre workforce to 10,000.

These roles span a spectrum of positions, from call centre agents to managerial roles, solidifying Kenya’s status as a premier hub for Business Process Outsourcing.

Rishi Jatania, CEO of CCI Kenya, reaffirmed the company’s commitment to the region, stating, “This launch represents a significant step forward in our mission to provide top-tier BPO services while contributing to Kenya’s socio-economic development. We believe in the potential of this region and are excited to set the gold standard for BPO operations in Africa.”

The launch of CCI’s Tatu City Call Centre by took place during the esteemed Elevate Africa Conference, a three-day event at Tatu City uniting industry leaders, policymakers, and stakeholders from around the world.

Themed “The Next Chapter of Innovation,” the Elevate Africa Conference serves as a pivotal platform for visionary discourse and collaboration across the BPO industry.

“CCI’s Tatu City’s Call Centre makes a significant contribution to the development of the BPO industry, which is growing rapidly in our cities, and will create a million jobs for Kenyans alone in the next few years,” said Stephen Jennings, Founder & CEO of Rendeavour, the owner and developer of Tatu City. “With the right management, technology, international access and enabling ecosystem, Kenyan BPO workers excel on a global scale.”

At the heart of CCI’s expansion lies a US$ 50 million investment in CCI Tatu City’s development, reflecting a portion of CCI Global’s US$ 150 million investment in Kenya since 2016.

With a track record of investments exceeding US$ 2 billion across Africa since 2006, CCI reaffirms its dedication to driving economic empowerment on a continental scale.

Martin Roe CEO of CCI Global, stated, “I am pleased to affirm Africa’s prominence as a top destination for call center operations, with Kenya emerging as a standout choice. Our decision to expand across Kenya reflects our profound confidence in the country’s thriving BPO industry and its capacity for sustained growth.

As we continue our journey in Kenya, contributing to its economic advancement and providing meaningful employment opportunities, I am thrilled to announce a significant milestone: the upcoming launch of another new CCI building in Tatu City.

This strategic move follows the resounding success of our existing operations, which have already reached full occupancy. This expansion reinforces our strong commitment to Kenya.”

As CCI embarks on this transformative journey, it remains steadfast in its mission to combat unemployment and drive socioeconomic progress in Nairobi and beyond.

Strategic partnerships with organizations like CareerBox Africa enable the provision of digital skills training programs, empowering unemployed youth, particularly young women, to upskill young people for work in the BPO industry.

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